Will-Call Policy
CRL is employing the following policy regarding the pick-up of complete Will Call orders.
- Customers who place a Will Call order will receive an automatic notification by fax and/or e-mail when their order is ready for pickup.
- Orders not picked up by the 14th day after receiving the Will Call Notification will be shipped or cancelled and restocked.
- Custom manufactured or special-order materials will be assessed a 100% restocking fee.
- Cancellation dates may be extended at the customer's request.
- Customers wishing to have their order shipped can make arrangements prior to the cancellation date.